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Keeping Up with the Mobile Consumer
By Nikki Baird & Steve Rowen While much has been made of consumer adoption of smart phones and the havoc it is wreaking on the retail enterprise, very little data exists as to how, exactly,...
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The Local Approach: The State of Localized Advertising in Retail
By Nikki Baird & Steve Rowen As retailers struggle to create relevant, “local” experiences in digital channels, they are also challenged to maintain their stores’ relevancy – retailers must rethink...
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The 21st Century Store Manager
Most retail store managers today are in a difficult position. Consumers have adopted mobile technologies at a very rapid pace. Store managers are now outnumbered and outgunned by consumers who are...
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eCommerce 2012: Back to the Future
While virtually all retailers expect more revenue to ultimately come from the online channel than ever before, they are more challenged than ever to keep up with evolving consumer behavior. Never...
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The 2012 Retail Store: In Transition
In the last few years, our continuing research on the “state of the store” has shown us that retailers increasingly understand the need to make the store more relevant. Customers are rapidly tilting...
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Optimizing Assortments to Invigorate Retail: Benchmark Report 2012
Download Report This year, we see a drastic difference in the perceived value of new merchandising tools and retailers’ understanding of how they can be effectively used to improve the product mix they...
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Retail Business Intelligence: A Work in Progress
Download Report The rapid shifts in consumer behavior and the proliferation of new channels that are forcing retailers to cope with new data sources, new ways of looking at analytics and new analytics...
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The Multi-Channel Retailer’s Reality in a Post-Amazon World: Benchmark Report...
Download Report Customers have become channel agnostic, and as a result, retailers know they must be as well. But this year, the challenges typically associated with operating a successful eChannel —...
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The Impact of Mobile in Retail
Download Report While consumers adopt mobile technologies at a breakneck pace, retailers tell us that mobile’s primary ability is to enhance the overall value of the brand. This is a new development...
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The Relevant Store in the Digital Age: Benchmark 2013
Download Report As stores try to find their way in a brand new digital world, we asked retailers to candidly share their experiences. Key Findings Retail Winners see stores helping to compete with the...
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Retail Marketing 2013: Organizational Drift
Download Report Retail marketing has received a tremendous amount of attention over the last 18 months. It has gone from its own department doing its own thing — down to its own technology purchases —...
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Merchandising Today: Benchmark Report 2013
Download Report This year, in RSR’s sixth annual merchandising benchmark, the new digital merchant perspective comes into sharper focus — as does a host of new challenges, opportunities, and technology...
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The Great Leveler: eCommerce’s Next Move
Download Report In this year’s annual eCommerce benchmark, we found fascinating similarities between the largest and smallest retailers, all of whom are challenged by Amazon.com’s continued march...
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Mobile In Retail: Reality Sets In
Download Report Thanks to their love of smart mobile devices, consumers have shaken retail to its foundations. With brand new digital paths-to-purchase, times have truly changed, and retailers are...
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Retail Supply Chain Strategy: The Next Big Thing
Download Report As consumers gain power, not only do they start shopping in more complex ways, they expect retailers to be able to fulfill their increasingly complex demands quickly — and without...
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What’s In Store for Stores? Benchmark Report 2014
Download Report In the midst of retail’s Reset Moment, retailers are finally starting to funnel technology back into their stores. So far, the safe bets are associated with labor productivity and...
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Assortment and Planning: Changing Times, New Opportunities
Download Report Today, consumers’ paths to purchase begin in the digital domain, severely limiting retailers’ ability to analyze and influence purchase decisions. For consumers, it’s just shopping...
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Mobile Retail Finds New Purpose
Download Report It’s difficult to fathom how quickly retail is changing as a result of smart mobile devices. It is no secret that retailers are no longer in control, and the question has quickly...
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Modern Merchandising: Managing Complexity with New Tools and Techniques
Download Report Things have changed in the world of merchandising. Driven by the ascendancy of marketing, the proliferation of product information channels, and advances in computing power, merchants...
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Commerce Convergence: Closing the Gap Between Online and In-Store
Download Report Retail is not about channels, it’s about solving problems. Retailers already understand that the digital realm needs to influence all consumer touchpoints, and support all aspects of...
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